CULT ASH Return Policy

At CULT ASH, we pride ourselves on our commitment to excellence. We believe that our products should be as close to perfect as possible—no matter the price point or your needs.

However, if you have received a product that is not up to par—even if it’s just a size problem—we want to hear from you.

Due to the color effects of different PC monitors and weather conditions, Color Aberration cannot be treated as a quality problem.

For custom-made products, we cannot accept any returns, except if the product is defective. If you find that a custom-made item is defective, please email us at support@gc.cultash.com within 30 days of receiving your order and we will replace it at no charge. For all other products, we will accept returns within 30 days of purchase and refund you for the full amount.

Return Process

1. Contact our Customer Service department within 30 days of receiving your order, and include a detailed description of the problem with clear photographs. Returns will not be accepted without prior approval from Customer Service.
2. Once Customer Service has approved your request, they will send you a confirmation email with a Product Return Form attached. Please submit the Product Return Form to us. Kindly inform us of the Tracking No. and the courier website in time so we can trace your package.
3. We will refund you within 3–5 working days after we receive your return package. If the original order is not received, we won’t be able to issue a refund but may resend it back.

Return Address

CULT ASH
38 Bayswater Grove Harehills
Leeds, LS8 5LL, United Kingdom

Tel and WhatsApp: +44 757-697-4481

Need Help?

Contact us at support@gc.cultash.com for questions related to refunds and returns.